Legal

Terms of Service

Last updated 17 May 2026.

1. The agreement

These Terms of Service ("Terms") form a binding agreement between you and Dial Square Pty Ltd, an Australian company that operates Axom VPN ("we", "us", "our"). By signing up for an account, installing the app, or subscribing, you agree to these Terms. If you do not agree, do not use Axom VPN.

These Terms work alongside our Privacy Policy, which is incorporated by reference.

2. The service

Axom VPN provides a virtual private network. When the app is connected, your internet traffic is routed through an encrypted WireGuard tunnel to one of our servers, and your apparent public IP address becomes the server's. We also provide optional features such as Threat Protection (DNS-level ad/tracker/malware blocking) and Dark Web Monitor (HIBP password and email breach checks).

We do our best to keep the service fast and reliable, but we do not guarantee uptime, specific speeds, or that any particular site will be reachable. Network conditions, ISP routing, censorship, geo-blocking by third parties, and maintenance can all affect performance.

3. Your account

• You must be at least 18 years old, or the age of majority in your jurisdiction.
• You are responsible for keeping your email address current and for keeping your password secure.
• One person, one account. You may install the app on multiple devices you personally own; you may not share the account with people outside your household.
• Everything done from your account is your responsibility.

4. Free trial

New accounts may be eligible for a 7-day free trial of a paid plan. We may require a valid payment method to start the trial. If you do not cancel before the trial ends, you will be charged the regular subscription price for the plan you chose. We will tell you the date and amount when you sign up.

You may cancel at any time during the trial and not be charged. One trial per customer. We may suspend the trial for any account that appears to be abusing it (e.g. multiple trial sign-ups from the same payment method).

5. Subscriptions, billing & renewals

How we charge

• On the web and on Android, payments are processed by Stripe.
• On iOS and macOS via the App Store, payments are processed by Apple under the standard Apple subscription terms.
• Prices on our site are quoted in Australian dollars (A$) unless stated. Local currency may vary on Apple's storefront.

Automatic renewal

Subscriptions are automatically renewed at the end of each billing period (monthly or yearly) unless you cancel before renewal. We will charge the payment method you have on file. If a payment fails we may retry the charge and we may suspend service until you provide a working payment method.

Cancelling

You can cancel at any time:

• Web / Android — open the app, go to your account, choose "Cancel subscription". Or email support@axomvpn.com.
• iOS / macOS App Store — manage your subscription in Settings → Apple ID → Subscriptions. We can't cancel Apple subscriptions on your behalf.

Cancellation takes effect at the end of your current billing period. You keep access until then.

Price changes

We may change subscription prices. We will give you at least 30 days' notice by email before any price change affects you, and the new price will only apply from your next renewal. You can cancel at any time before the new price takes effect.

6. Refunds & money-back guarantee

7-day money-back guarantee

If you are not happy with Axom VPN, contact support@axomvpn.com within 7 days of your first paid charge and we will refund that charge in full, for any reason or none. This applies to your first paid charge only, not to subsequent renewals.

Other refunds

Outside the 7-day window, refunds are at our discretion. We are happy to discuss prorated refunds where a billing or service issue is our fault.

App Store purchases

If you bought your subscription through Apple's App Store, refund decisions are made by Apple, not us. You'll need to use Apple's refund flow at reportaproblem.apple.com. We can usually help by emailing you a record of your account, but we can't issue Apple's refund directly.

7. Acceptable use

Use Axom VPN for lawful purposes only. You must not use Axom VPN to:

• Send spam, malware, or unsolicited bulk communications.
• Conduct network attacks (port scanning, brute-forcing, DDoS, exploit probing) against other systems.
• Distribute child sexual abuse material, terrorism-related content, or other content that is unlawful where you live or where our servers are located.
• Infringe other people's intellectual property at scale.
• Resell, rebrand, or commercially redistribute the service to third parties without a written agreement with us.
• Attempt to break, reverse-engineer, or interfere with the security or integrity of the service or its underlying infrastructure.
• Use the service in a way that could expose other users to risk (for example, by attracting law-enforcement seizure of a node).

"Just to be clear" — using Axom VPN to access geo-restricted streaming, to evade censorship, or to torrent legally is fine. Using it to attack a stranger's website is not.

8. Suspension & termination

We may suspend or terminate your account if:

• You materially breach these Terms or our Acceptable Use rules.
• Your payment method fails and you do not update it within 14 days.
• Your account is the subject of a chargeback we believe to be fraudulent.
• We are required to by law.

We will usually warn you first where it is safe and lawful to do so. If we terminate for breach, you are not entitled to a refund of unused time. You can also close your account at any time by emailing support@axomvpn.com.

9. Intellectual property

"Axom VPN" and the shield logo are trademarks of Dial Square Pty Ltd. We own the software, the website, the design, and all related intellectual property. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the Axom VPN app for the duration of your subscription. You don't get any other rights.

The Axom VPN app uses several open-source components, including WireGuard®. Their respective licences are bundled with the app under "Acknowledgements".

10. Disclaimer of warranties

Axom VPN is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties — express, implied or statutory — including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will:

• Be uninterrupted, error-free, or 100% secure.
• Defeat every form of surveillance, fingerprinting, or traffic analysis.
• Make you anonymous. A VPN improves privacy; it is not an anonymity tool.
• Bypass every geo-restriction, ISP block, or content filter.

Nothing in this section excludes any rights you have under non-excludable consumer law (including the Australian Consumer Law) where they apply.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising out of or relating to Axom VPN is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) A$100. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data or goodwill.

12. Changes to these terms

We may update these Terms. If we make material changes we will email you at the address on file and update the "Last updated" date at the top of this page. Continued use of Axom VPN after a material change constitutes acceptance of the updated Terms. If you do not agree, you may cancel your subscription before the new Terms take effect.

13. Governing law & disputes

These Terms are governed by the laws of Victoria, Australia. You and we agree to submit to the exclusive jurisdiction of the courts of Victoria for any dispute, except that you may bring a claim in the courts of your country of residence where applicable consumer law requires.

Before starting any formal proceeding, please email support@axomvpn.com so we can try to sort it out directly. Most problems can be fixed faster that way.